Ensure the print carriage can move freely. Disconnect the printer from power by unplugging the power cord from the power outlet. Watch the carriage to see if it moves all the way to the right-hand side of the printer and out of sight.
Check for any remaining bits of paper. Clearing the jam the from rear of the printer, if you can't get to the paper jam from the loading tray, follow the instructions to clear the paper from the rear of the printer. Continued problems? Possible printer hardware problems If the printer claims there is still a paper jam after going through the steps above, your printer may have a hardware problem that is causing the issues. A malfunctioning roller or parts in the paper feed mechanism can make a printer think it has a paper jam. In the case of a hardware problem, it may be possible to have the printer repaired.
Many printers have sliding mechanisms that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned, it can cause a paper jam. Use standard office paper. Folded, labeled, and specialty paper can often cause jams because they have irregular dimensions. If you're uncertain which types of paper your printer accepts, consult the printer documentation.
If it's a knob, move it to the. Unlocked position. Remove the panel and carefully pull out the jammed paper. Locate and clear away any small bits of paper that remain.