Once the request is logged in the ticketing system, IT pros communicate back to the end-user with acknowledgement and update ticket fulfilment progress including technician assignment and expected request fulfilment date/time. Time saved with ticket management equals time gained for ticket resolution. Web Help Desk, free Ticketing Software for Windows, Linux Mac OS X. Simplify Streamline Help Desk Ticketing Incident Management, built-In Knowledge Base for Knowledge Management Customer Self-Service, sLA Alerting Help Desk Performance Reporting. A free ticketing system centralizes the channel for receiving IT service requests via an interactive Web portal. IT teams can benefit from avoiding the use of disparate sources such as chat, phone, email and in-person discussions for customer communication. There are no ads or expiration. You can also download and try the full version of Web Help Desk which offers additional features in comparison to the free version. See feature comparison below. Free help desk software also converts inbound service requests via email into help desk tickets in the ticketing system. Web Help Desk is Free Forever No Ads, No Cost, No Expiration!
Online Help Desk Features - Spiceworks
Benefits of a Free Ticketing System, the main benefit of free ticketing software is that it simplifies and automates help desk ticket management. With the help of Web-based service request portal for customers to log tickets, and an intuitive Web-based help desk console for IT technicians to manage tickets. With the help of a free help desk ticketing system, you can simplify your IT service management operations and ensure IT pros spend less time tracking and managing help desk tickets, and instead get back more time for actual IT resolution and end-user support.